Omni Hotels Takes Top Honors Among Upscale Hotels in Study
Omni Hotels ranked highest among 14 upscale national hotel brands, according to J.D. Power and Associates 2005 North American Hotel Guest Satisfaction Index Study(SM) just released. The study measured overall guest satisfaction in six areas: check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
“Omni Hotels’ first place standing is a result of our relentless focus on the customer at every touch point,” said Mike Deitemeyer, president of Omni Hotels. “With our attention to detail and ability to create unique, memorable experiences, the Omni brand remains at the top of its class. I salute our dedicated employees across North America for achieving this noteworthy recognition.”
This year’s top ranking marks Omni Hotels’ second time as the lead hotel in the upscale segment. Omni earned the number one position in 2000 and has performed above the industry average for the last five years. The company also receives high marks from respected organizations and publications on a regular basis, including Consumer Reports, Business Travel News, The Robb Report and other business and travel related groups.
According to the J.D. Power and Associates study, Omni Hotels achieved an overall score of 801 compared with the average 773 score for the upscale segment.
July 29, 2005
Posted in: Hotels General News