Hurtigruten Announces Full Implementation Of “Hurtigruten Academy” – Agents Become Certified Hurtigruten Specialists
New York, NY, July 2009 — Hurtigruten’s user-friendly online education program, “Hurtigruten Academy,” is now fully implemented at www.hurtigrutenacademy.com. Each of the 14 15-60 minute modules allows travel agents to learn and proceed at their own pace and on their own schedule.
All come with a pretest, topical content, interactive activities and a final review and upon successful completion of the course, agents become Certified Hurtigruten Specialists and receive a Certificate of Achievement and window decal to display their achievement to their clients. In addition, they earn valuable CEUs from the Travel Institute and up to 15 credits from CLIA.
The lessons are designed to educate agents on Hurtigruten’s overall brand experience, guest demographics, ships, destinations, itineraries, amenities, sales tips, best practices and professionally address clients’ concerns — making them experts and improving their ability to successfully sell Hurtigruten voyages. The module titles clearly identify the contents of each lesson — “Who is Hurtigruten?,” “A Closer Look at the Ships,” “Benefits to Travel Agents” and “Completing the Sale” are just a few. Four modules are dedicated to the major itineraries and destinations offered by the leader in expedition cruising: Norway, Antarctica, Greenland and Spitsbergen. To access the modules, agents register at www.hurtigrutenacademy.com. Other support offerings on the company’s expanded Travel Agent site (www.hurtigruten.us/travelagents/TravelAgents.asp) include online videos that can be shared with clients; postcards, e-mails and other customizable materials; poster request forms; press releases; a photo library; information on educational seminars in conjunction with CLIA training; promotions and FAM opportunities; and an overview of Hurtigruten’s highest level of agent accomplishment – the Elite Status Program.
Hurtigruten is a world leader in exploration cruising, offering guests the chance to indulge in once-in-a-lifetime trips while learning from accompanying experts in the fields of geology, environmental sciences, wildlife, botany and more. Additional information about the cruises, pre- and post-cruise explorations and optional excursions, as well as brochures and reservations can be obtained from Hurtigruten Inc., (800) 323-7436; fax (954) 486-9340; for brochures (800) 582-0835, 24 hours a day; www.hurtigruten.us
July 31, 2009
Posted in: Cruise Ships